Returns Policy
Returns & Exchanges
If you purchased directly from Dog Not Gone, we will issue a cash refund up to 30 days after the purchase date. For items returned after 30 days, customer is eligible for exchange only.
Returns
We recommend carefully trying on your new Dog Not Gone gear indoors and keep the packaging intact. Dog Not Gone will gladly accept a return or make an exchange if the product is in new and resalable condition.
Please complete the Return Form below and follow the shipping instructions to begin the return process.
Please send returns and exchanges to:
Dog Not Gone
Returns Department
40 Dane Ave
Skowhegan, ME 04976
Return shipping costs are the responsibility of the customer. Please make sure to include your contact information (name, address, phone, email) in your package so that we may contact you if necessary.
Dog Not Gone will issue a credit for the amount of the returned item(s) within two business days of receipt.
Exchanges
For items you wish to exchange, please follow the return instructions above, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Please note shipping charges are not covered in the exchange.
Please complete the Return Form (above) and follow the shipping instructions to begin the return process.
Please contact Dog Not Gone Customer Service with any questions, 207-479-5500, Mon - Fri 8:00am - 5:00pm Eastern Time or click here to email Customer Service (need to link to online form)